Looking For a Unified Communication Platform? 5 Core Aspects Explained [Enterprise Networking and Collaboration]

by | Aug 19, 2019 | Blog, Unified Communication | 0 comments

Enterprises looking to adopt a secure, robust, and responsive networking solution need to think beyond existing social and professional sites. To ensure seamless communication between affiliates of a network, it is imperative to deploy a unified communication platform.

In this context, this post aims to explain the 5 core aspects of an enterprise networking and collaboration solution.

1. A Composite Unified Communication System

Before we explore our first aspect of what a composite unified communication system offers, let’s look at a few features of existing communication platforms.

• Instant Messaging
• File Sharing
• Status Updates
• Notifications
• Group Interaction

However, to access these features for employees may not be convenient as they would have to rely on existing popular social networking or professional networking platforms. There are a handful of enterprise collaboration platforms but again, the features are limited and data shared on these platforms is open to all.

network

This is where a unified communications approach is needed. Without depending on social media platforms or enterprise networking sites, this system allows members of a shared venture to collaborate using 360-degree features.

Apart from networking, a unified communication application can also help in:

• Fund Raising
• Filtering Groups
• Finding Affiliations
• Onboarding Members
• Managing Events
• Creating Polls & Surveys
… And plugging additional features.

2. Interest Groups

It can be often observed that communication meant for certain people gets spilled over to unintended recipients, which can be quite embarrassing. Also, the whole point of having groups for secure communication is defeated.

eagle-group

Members of an organization or enterprise need to have a secure communication platform which enables them to create groups based on affiliation – for instance, in a firm of 450-500 employees groups can be created depending on their work profile and the department they belong to.

This mitigates message spill-over and elicits a better response rate from intended recipients.

3. Data Security – A Unified Communication App?

In today’s fast changing digital era, the rise in concerns regarding data security have matched the rise in consumption of digital content. A strange, but healthy paradox. Governments across countries have rallied for stricter data protection laws and have issued notices to search giant Google, and social media behemoths Facebook & Twitter for tightening their processes to ensure user data is not leaked but remains private.

Despite these measures, user data shared online remains open to hackers and troublemakers who use this data to create unsavory situations for both users and big tech firms.

What is the solution? Do we stop using social or professional sites altogether?

Not really. There’s a way out which leads to better data security while enhancing networking and communication activities.

The solution – A Unified Communication App!

The way this differs from existing social/professional networking apps is quite interesting. While existing platforms leave user data out in the pen, a unified communication app ensures data remains with the users only. Tighter encryption levels also ensure that members of a network have secure access to their app the content shared within it.

4. Seamless Communication

What effects networking potential when members of a network need two or more communication platforms to deliver messages. While some existing platforms support instant texting and file sharing, others support event management and fund raising.

When these requirements are combined into one application, what we get is a unified communication system for seamless communication and experience sharing, both within and across networks.

communication

A seamless communication system provides one user-friendly interface to accomplish multiple tasks & projects, both online and offline!

5. Troubleshooting & Support

Extending the previous aspect of seamless communication between peer groups, choosing a platform which supports round-the-clock functionality is a no-brainer. A communication platform which has limited functionality and response-rate creates serious impediments to the process of accomplishing a shared goal.

This rings true for networking platforms which are hosted on the servers of big tech firms as well. The data hosted on smaller but secure servers with high-level encryption can be better protected against cyber attacks and data theft. Of course, 24*7 tech support to resolve issues. is mandatory

May I Help You?
Free Demo

Pigeon keeps contacts' data private and does not share it with third parties.